Frequently Asked Questions

HashBox is a cryptocurrency payment gateway that allows businesses to accept BSC, Ethereum, and other cryptocurrencies as payment for goods and services. Our platform provides businesses with the tools they need to process crypto payments securely, efficiently, and with minimal technical knowledge.

HashBox integrates with your website or application to enable cryptocurrency payments. When a customer chooses to pay with crypto, our system gives a payment link. Once the payment is detected on the blockchain, we notify your system and you can fulfill the order. We offer plugins for popular platforms, API integration, and payment buttons.

We support all major cryptocurrencies including BSC, Ethereum, USDT, and many others. Our platform is continuously expanding to include more cryptocurrencies and tokens based on market demand and customer needs.

HashBox is available globally. As a cryptocurrency payment processor, we can provide services to businesses in most countries around the world. However, please check your local regulations regarding cryptocurrency payments, as compliance requirements may vary by jurisdiction.

Creating a HashBox account is simple. Click the 'Register' button at the top of our website, fill out the required information, and verify your email address. Once your account is created, you can start accepting cryptocurrency payments.

To set up a HashBox account, you only need to provide a email address. We prioritize your privacy and do not collect personal identification details that are not necessary for providing our service.

No, creating a HashBox account is completely free. We only charge a small fee of 1% on transactions processed through our platform. There are no setup fees, monthly fees, or hidden charges.

To reset your password, go to the login page and click 'Forgot Password'. Enter the email address associated with your account, and we'll send you a password reset link. Follow the instructions in the email to set a new password.

Most cryptocurrency payments are detected within minutes of the transaction being broadcasted to the blockchain. However, the time it takes for a transaction to be fully confirmed depends on the specific cryptocurrency and network conditions.

If a customer sends less than the required amount, the payment is not counted. It is necessary to make a transfer for the amount specified in the invoice.

One of the advantages of cryptocurrency payments is that they are irreversible, which means there are no chargebacks as there are with traditional payment methods. Once a transaction is confirmed on the blockchain, it cannot be reversed, providing merchants with protection against fraudulent chargeback claims.

You have several options for receiving your funds. You can keep the cryptocurrency in your HashBox account, withdraw it to your external wallet, or convert it to other cryptocurrencies. Settlement options are customizable to fit your business needs.

Yes, HashBox offers automatic conversion between different cryptocurrencies. You can configure this in your account settings to specify which cryptocurrency should be converted and to which currency. This helps protect you from cryptocurrency price volatility.

Settlement frequency depends on your preferences. By default, settlements are processed daily, but you can also set them to weekly or monthly. Enterprise accounts have access to real-time settlements. You can configure your settlement schedule in your account settings.

Cryptocurrency withdrawals to external wallets are subject to network transaction fees, which vary depending on the cryptocurrency and current network conditions. We do not charge additional fees beyond the standard 1% transaction fee.

HashBox employs industry-leading security measures to protect your account and funds. These include 2-factor authentication (2FA), cold storage for cryptocurrency, encryption of sensitive data, regular security audits, and compliance with relevant security standards. Our systems are monitored 24/7 for suspicious activity.

No, HashBox does not collect personal information from our users. We've designed our platform to provide payment processing services without requiring KYC (Know Your Customer) information. We believe in preserving the privacy and freedom that cryptocurrency was designed to provide.

If you suspect your account has been compromised, contact our support team immediately through Telegram. We will lock your account to prevent unauthorized activity while we investigate. We recommend enabling 2-factor authentication (2FA) to add an extra layer of security to your account.